The most outrageous statements came from VA Secretary Robert McDonald on waiting times at the VA. McDonald’s comparison to wait times at the VA to Disney World should send a cold chill up your spine.
The VA is no Disney World for veterans and these are awful statements from VA Secretary Robert McDonald:
Veterans Affairs Secretary Robert McDonald on Monday compared the length of time veterans wait to receive health care at the VA to the length of time people wait for rides at Disneyland, and said his agency shouldn’t use wait times as a measure of success because Disney doesn’t either.
“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said Monday during a Christian Science Monitor breakfast with reporters. “And what I would like to move to, eventually, is that kind of measure.”
McDonald’s comments angered House Speaker Paul Ryan, who tweeted out Monday afternoon, “This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines.”
This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines. https://t.co/OxfT3AYzTi
— Paul Ryan (@SpeakerRyan) May 23, 2016
The outrage from Paul Ryan and others who love our veterans lit up twitter against VA Secretary Robert McDonald. I wanted to share a facebook post from one of my favorite people who is a staunch defender of our Veterans. Here’s what April Dykes Linder had to say:
Dear VA Sec. Bob McDonald,
I see you got caught in the proverbial “mouse trap” yesterday with your comments about Disney’s wait time procedure vs. VA wait time procedure (or lack thereof but I digress). I’m sure you regret saying what you did, especially given the backlash since yesterday. Here’s the rub Bob – you Sir are NO Walt Disney! You see, Mr. Disney had a vision for utopian place of escape for families but he was never satisfied with his dream, he knew there was always room for improvement and growth. Mr. Disney knew the importance of listening to the feedback from the families that spent time at his parks. Mr. Disney knew the importance of having employees who committed themselves to giving the best possible service and experience to their “guests”. Mr. Disney also knew that innovation and improvement was the key to success.
I found a few quotes of Mr. Disney’s that you could benefit from knowing:
“The way to get started is to quit talking and begin doing.”
“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.”
“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.”
And my most favorite….”You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.”
Sir, I sure hope you realize that you got kicked in the teeth yesterday. As many media outlets, veterans and politicians have pointed out to you in the last 24 hours, Disney actually DOES mark, measure and actively work to improve their wait times. They offer opportunities to bypass longer wait times. Heck, they even have an app you can download to get real time wait time notifications. But in my opinion the most important thing they do is they take the feedback they receive and they activate improvements based on that feedback. If Disney had 307,000 guests die while waiting in line do you really think they would be open? Of course not, but you Sir are in charge of an institution that HAS had that many veterans die while waiting….it’s anyone’s guess on how many more will die in the future while they wait. Mr. McDonald, you are so out of touch that you might as well be riding ‘Aladdin’s Magic Carpet’ flying to ‘Space Mountain’ to have a ‘Tea Party with the Mad Hatter’.
Since you made the correlation between the VA and Disney let me help you out with what the ‘Veterans Administration Theme Park’ would look like. After standing in a 6-9 month line to get in you finally get to pass through the turnstile and are handed a park map written in upside down and backwards alien hieroglyphics. The ‘can’t miss’ attractions are ‘The Pirates of Claims and Ratings’, ‘Tom Sawyer’s Island of Appeals’, ‘Mickey’s Pharmacy Pill-harmonic’, ‘Peter Pan’s Doctor’s Take Flight and Leave’, ‘Seven Dwarfs of Administration Train Ride’ and ‘Tomorrowland’s If You’re Lucky Enough To Make It Speedride’. Sounds like a blast, doesn’t it Mr. Secretary? I suggest you get your ticket early because the lines are known to be long…..oh wait, I forgot, you don’t use the VA. I guess that means you get a ‘fast pass’ in your private health care. My mistake.
Unfortunately when you give Marxists like Obama everything they want when it comes funding his agenda, you lose any credibility to hold Obama and his administration running the VA any accountability.
While I applaud Paul Ryan’s efforts to blast the VA Secretary, it will fall on deaf ears until you lead a real opposition to this administration. The Republican party has done little to nothing on Benghazi just endless “show hearings” with no real teeth. The Republican party has done nothing to stop Planned Parenthood, Obamacare, Syrian Refugees and countless other issues destroying this country. As long as the Republicans never lead a real opposition to the left, cold hearted bureaucrats like Robert McDonald will continue to mock veterans and spit in our eye.